When businesses start out, support and sales teams (like any other team) are closely knit. The teams are small and most folks know the ins and outs of the product being sold. Everyone stays on top of new product updates by playing with the latest features, reading documentation or just being quizzed in the hallwayContinue reading “Fighting outdated tribal knowledge in sales and support teams”
Category Archives: People
On team reorganizations
Things to consider when you’re reorganizing teams