Business software is so good now, that it’s competing with consumer software

For a long time, business software was clunky. Consumer software continued to radically innovate on user experience, staying ahead of the curve. Palm to iPhone. Styluses to capacitive touch. Taxis to Ubers. Torrents to Netflix. MP3s to Spotify, etc. We’ve lived through this story of how innovation in consumer software radically improved our lives inContinue reading “Business software is so good now, that it’s competing with consumer software”

Fighting outdated tribal knowledge in sales and support teams

When businesses start out, support and sales teams (like any other team) are closely knit. The teams are small and most folks know the ins and outs of the product being sold. Everyone stays on top of new product updates by playing with the latest features, reading documentation or just being quizzed in the hallwayContinue reading “Fighting outdated tribal knowledge in sales and support teams”